Shipping policy

Custom production

Each piece is customized to the design you submit. Review the spelling, layout, quantity, and every available side before placing your order.

Production and delivery timing

Production averages 2 business days before dispatch. This is an estimate, rather than a guaranteed dispatch date. Business days are Monday through Friday, excluding U.S. public holidays.

Shipping time is additional. A carrier's delivery estimate covers transit after dispatch; it does not include production. If you need an order by a particular date, contact Support@ZwahlenMasterworks.com before ordering.

Shipping destinations and cost

Available delivery destinations, shipping services, and shipping charges are shown at checkout. For international orders, any import duties or taxes assessed by the destination country may be additional unless checkout states that they are included.

Your delivery address and order changes

Check your delivery address carefully before completing checkout. To request an address change, email us as soon as possible with your order number and the requested change. What can be changed depends on the order's production and dispatch status.

Delivery problems

If you have a delivery problem, email Support@ZwahlenMasterworks.com with your order number and a description of the issue so we can help.